Manufacturer: AppleRange: AppleCarePart No.: D5691Model: AppleCare OS Support - Alliance
Mac OS X Server Software Support - Alliance covers an unlimited number of enterprise-level support incidents across multiple locations for four technical contacts in your organization and provides one-hour response for priority 1 (server down) issues, 24 x 7. This plan also includes an onsite review by an Apple technical support engineer and assigns a technical account manager to your organization.