Part No.: D5690
Model: AppleCare OS Support - Preferred
Get the IT department-level support you need when deploying iOS, OS X, or OS X Server in your organization. AppleCare OS Support delivers phone and email support for advanced integration, migration, and server operation issues. AppleCare OS Support - Preferred covers an unlimited number of enterprise-level support incidents for two technical contacts from your organization, provides two-hour response for priority 1 (server down) issues 12 x 7, and assigns a technical account manager to your organization for one year.